FAST MASTER LLC
PRIVACY POLICY

Last Updated: August 17, 2026

Fast Master LLC respects the privacy of its customers and uses personal information for legitimate business purposes, including providing services, scheduling appointments, processing payments, ordering parts, administering warranties, maintaining service records, resolving disputes, collecting unpaid balances, protecting the Company and its personnel, and complying with applicable law.

By using this website, requesting or scheduling service, providing information to Fast Master LLC, approving an estimate or repair, making a payment, or receiving services from Fast Master LLC, you acknowledge this Privacy Policy and authorize the collection, use, and disclosure of information as described below.

Except where separate consent is specifically required by applicable law, Fast Master LLC may use and disclose information as described in this Privacy Policy without obtaining separate permission from the customer for each individual use or disclosure.

1. INFORMATION WE MAY COLLECT

Fast Master LLC may collect information reasonably necessary to provide services and operate its business, including:

• Name
• Telephone number
• Email address
• Service address
• Billing address
• Appointment information
• Appliance and equipment information
• Model and serial numbers
• Reported problems and symptoms
• Diagnostic information
• Repair history
• Estimates
• Invoices
• Work orders
• Parts information
• Warranty information
• Payment and transaction information
• Payment status and payment history
• Communications with the customer
• Text messages and emails
• Photographs and videos
• Information concerning the condition of the appliance or service location
• Information concerning previous repairs or installation conditions
• Information voluntarily provided by the customer
• Website and technical information automatically collected by systems or service providers used by Fast Master LLC

2. HOW WE USE INFORMATION

Fast Master LLC may use customer information for legitimate business purposes, including:

• Scheduling and managing service appointments
• Dispatching technicians
• Contacting customers
• Diagnosing appliances
• Performing repairs
• Preparing estimates and invoices
• Obtaining repair authorization
• Ordering, receiving, and returning parts
• Processing payments
• Maintaining service history
• Administering warranties
• Documenting appliance and property conditions
• Customer service
• Internal recordkeeping
• Accounting and tax purposes
• Quality control
• Training and supervision
• Preventing fraud or misuse of services
• Investigating complaints
• Resolving disputes
• Handling payment disputes and chargebacks
• Insurance claims
• Legal claims
• Protecting the rights, property, and interests of Fast Master LLC
• Collecting unpaid balances
• Complying with legal and regulatory requirements
• Other lawful purposes reasonably related to Fast Master LLC's business

3. EMPLOYEES, TECHNICIANS, INDEPENDENT CONTRACTORS, AND SUBCONTRACTORS

Fast Master LLC may disclose customer information to its employees, technicians, independent contractors, subcontractors, dispatchers, administrative personnel, customer-service personnel, and other persons performing services for or on behalf of Fast Master LLC.

Information disclosed may include, as reasonably necessary:

• Customer name
• Telephone number
• Email address
• Service address
• Appointment information
• Access instructions
• Appliance information
• Reported problem
• Model and serial number
• Service history
• Estimates and work orders
• Photographs and videos
• Payment status
• Other information reasonably necessary to perform or manage the service

The customer expressly authorizes Fast Master LLC to make these disclosures without obtaining separate permission each time information is provided to an employee, technician, independent contractor, subcontractor, or other authorized service provider.

Such persons may receive only the information reasonably necessary for the work or business purpose for which access is provided.

4. SERVICE PROVIDERS AND BUSINESS PARTNERS

Fast Master LLC may disclose information to third-party companies and professionals that provide services to Fast Master LLC.

These may include:

• Scheduling and dispatch platforms
• Customer relationship management systems
• Telephone providers
• Text-message providers
• Email providers
• Website providers
• Cloud-storage providers
• Information technology providers
• Payment processors
• Banks
• Financial institutions
• Invoice and billing services
• Accounting providers
• Bookkeepers
• Tax professionals
• Insurance companies
• Insurance agents
• Insurance adjusters
• Attorneys
• Professional advisers
• Parts suppliers
• Distributors
• Manufacturers
• Shipping companies
• Administrative service providers
• Fraud-prevention providers
• Collection agencies
• Other vendors reasonably necessary to operate Fast Master LLC

Fast Master LLC may provide such parties with information reasonably necessary for them to perform services for Fast Master LLC or assist Fast Master LLC in operating, protecting, or enforcing its business.

Except where applicable law specifically requires otherwise, separate customer authorization is not required for each such disclosure.

5. UNPAID BALANCES AND DEBT COLLECTION

If a customer fails to pay an amount due to Fast Master LLC, Fast Master LLC may disclose information reasonably necessary to establish, document, pursue, collect, settle, or enforce the unpaid balance.

Information may be disclosed to:

• Collection agencies
• Attorneys
• Legal service providers
• Payment processors
• Chargeback or dispute-resolution providers
• Courts
• Government agencies
• Other persons or entities reasonably necessary to pursue or enforce payment

Information provided for collection or enforcement purposes may include:

• Customer name
• Address
• Telephone number
• Email address
• Service location
• Service records
• Estimates
• Invoices
• Work orders
• Repair authorization
• Payment records
• Payment history
• Amounts due
• Communications concerning the service or balance
• Photographs
• Documentation showing work performed
• Other information reasonably necessary to verify, establish, defend, or collect the debt

By requesting or receiving services from Fast Master LLC, the customer authorizes Fast Master LLC to provide such information without obtaining additional authorization before referring or pursuing an unpaid balance.

Fast Master LLC may retain documentation relating to unpaid balances, disputes, chargebacks, collections, or legal claims for as long as reasonably necessary for those purposes.

Nothing in this Privacy Policy authorizes Fast Master LLC or any third-party collector to engage in conduct prohibited by applicable law.

6. PAYMENT INFORMATION

Fast Master LLC may use banks, payment processors, card processors, invoicing platforms, and other financial service providers to process customer payments.

Information reasonably necessary to process, verify, document, refund, dispute, or reconcile a payment may be provided to these service providers.

Fast Master LLC may maintain transaction records such as:

• Amount paid
• Payment date
• Payment method
• Transaction status
• Transaction or confirmation number
• Invoice number
• Refund information
• Payment dispute or chargeback information
• Limited payment-method information made available by the payment processor

Payment-card information processed directly by a third-party payment processor may also be subject to that provider's own privacy and security practices.

7. PHOTOGRAPHS, VIDEO, AND SERVICE DOCUMENTATION

Fast Master LLC, its employees, technicians, or contractors may photograph or record the appliance, equipment, parts, installation, service area, access conditions, property conditions, existing damage, model and serial information, diagnostic findings, repair process, and completed work.

These materials may be used for:

• Service documentation
• Diagnostic assistance
• Repair records
• Proof of existing conditions
• Proof of work performed
• Warranty administration
• Insurance purposes
• Training
• Quality control
• Manufacturer or supplier communications
• Payment disputes
• Chargebacks
• Customer complaints
• Collection matters
• Legal claims
• Defense of Fast Master LLC against claims or allegations

Fast Master LLC will make reasonable efforts to avoid intentionally recording unrelated private documents, private areas, or individuals when they are not reasonably relevant to the service.

8. COMMUNICATIONS

Fast Master LLC may use customer contact information to communicate regarding:

• Appointments
• Technician arrival
• Scheduling or rescheduling
• Estimates
• Repair authorization
• Parts
• Repair status
• Invoices
• Payments
• Refunds
• Warranty matters
• Follow-up service
• Customer-support matters
• Other communications reasonably related to services provided by Fast Master LLC

Communications may be made by telephone, text message, email, online platform, or other reasonable method.

Where applicable law requires separate consent for a particular type of marketing or promotional communication, Fast Master LLC will follow the applicable consent requirements.

9. INSURANCE, CLAIMS, AND LEGAL MATTERS

Fast Master LLC may disclose information when reasonably necessary to investigate, pursue, defend, resolve, or document an insurance, legal, contractual, property-damage, payment, or other claim.

Information may be disclosed to:

• Insurance companies
• Insurance agents
• Claims adjusters
• Attorneys
• Experts
• Consultants
• Courts
• Government agencies
• Law enforcement
• Other persons reasonably involved in investigating, asserting, defending, or resolving a claim

Fast Master LLC may also disclose information where reasonably necessary to protect its rights, property, employees, contractors, customers, or legitimate business interests.

10. REQUIRED OR PERMITTED DISCLOSURES

Fast Master LLC may disclose information where it reasonably believes disclosure is necessary or permitted to:

• Comply with applicable law
• Respond to a court order
• Respond to a subpoena
• Respond to lawful government requests
• Investigate suspected fraud
• Prevent unlawful activity
• Protect Fast Master LLC or another person from harm
• Establish or defend legal rights
• Enforce agreements
• Collect amounts owed
• Resolve disputes
• Cooperate with insurers or legal advisers

Fast Master LLC is not required to obtain separate customer permission for disclosures that are authorized or required by applicable law.

11. BUSINESS TRANSFERS

If Fast Master LLC sells, transfers, reorganizes, merges, finances, restructures, or transfers all or part of its business or assets, customer information and service records may be disclosed or transferred as part of the transaction where permitted by law.

Information may also be disclosed to attorneys, accountants, lenders, insurers, potential purchasers, successors, or other professional advisers reasonably involved in such a transaction.

12. NO SALE OF CUSTOMER INFORMATION FOR UNRELATED MARKETING

Fast Master LLC does not sell customer personal information to unrelated third parties for those third parties' independent marketing purposes.

Disclosure of information to employees, technicians, independent contractors, subcontractors, payment processors, service providers, suppliers, insurers, attorneys, collection agencies, business advisers, or other persons for the purposes described in this Privacy Policy is not intended as a sale of customer information for unrelated marketing purposes.

13. INFORMATION SECURITY

Fast Master LLC uses reasonable administrative, technical, and organizational measures appropriate to the nature of the information maintained by the Company.

Access to customer information may be provided to personnel, contractors, and service providers where reasonably necessary for authorized business purposes.

No electronic storage, communication, computer system, mobile device, cloud service, or transmission method can be guaranteed to be completely secure.

Fast Master LLC does not guarantee absolute security, uninterrupted availability, or that unauthorized access can never occur.

To the extent permitted by law, Fast Master LLC is not responsible for security incidents caused solely by systems, networks, devices, platforms, or third parties outside Fast Master LLC's reasonable control, provided Fast Master LLC has otherwise complied with its applicable legal obligations.

14. DATA RETENTION

Fast Master LLC may retain customer and service information for as long as reasonably necessary for legitimate business or legal purposes, including:

• Service history
• Warranty administration
• Accounting
• Tax records
• Insurance matters
• Customer disputes
• Chargebacks
• Collections
• Litigation
• Fraud prevention
• Protection against future claims
• Compliance with legal obligations

Fast Master LLC is not required to delete records that it reasonably needs to maintain for an existing or anticipated legal, accounting, tax, collection, warranty, insurance, contractual, or business purpose, except where applicable law requires deletion.

15. CUSTOMER REQUESTS

Customers may contact Fast Master LLC to request correction or updating of inaccurate contact information maintained by Fast Master LLC.

Fast Master LLC may require reasonable verification of identity before providing, modifying, or deleting information.

A request to delete information does not require Fast Master LLC to delete records that the Company is legally permitted or required to retain, including records reasonably necessary for:

• Completed transactions
• Service history
• Warranty records
• Accounting
• Tax obligations
• Payment disputes
• Chargebacks
• Collections
• Insurance claims
• Legal claims
• Fraud prevention
• Protection of Fast Master LLC's legal rights

16. THIRD-PARTY SERVICES

Fast Master LLC may use websites, software, applications, payment systems, communication services, scheduling systems, mapping services, cloud providers, and other third-party services.

Those providers may process information under their own terms and privacy practices.

Fast Master LLC is not responsible for independent acts or practices of third parties outside Fast Master LLC's reasonable control, except to the extent responsibility cannot lawfully be excluded.

17. CHILDREN

Fast Master LLC's appliance-repair services are not directed to children.

Fast Master LLC does not knowingly solicit children to provide personal information for independent marketing purposes.

18. CHANGES TO THIS PRIVACY POLICY

Fast Master LLC may modify this Privacy Policy from time to time.

The current version may be posted on the Fast Master LLC website.

Updated terms apply to future website use, service requests, and services after the effective date of the updated Privacy Policy, except where applicable law requires otherwise.

19. CONTACT INFORMATION

Fast Master LLC

Phone: (929) 730-3077
Email: support@fast-master.com

20. CUSTOMER ACKNOWLEDGMENT AND AUTHORIZATION

By using the Fast Master LLC website, requesting or scheduling service, providing information to Fast Master LLC, allowing service to proceed, approving an estimate or repair, making payment, or otherwise doing business with Fast Master LLC, the customer acknowledges this Privacy Policy.

The customer understands and authorizes Fast Master LLC to collect, use, maintain, and disclose customer information as reasonably necessary for the purposes described in this Privacy Policy.

This includes disclosure, without separate authorization for each disclosure, to Fast Master LLC's employees, technicians, independent contractors, subcontractors, service providers, payment processors, suppliers, distributors, manufacturers, insurers, insurance representatives, attorneys, accountants, professional advisers, collection agencies, and other persons or entities reasonably necessary to provide services, operate the business, process or collect payment, resolve disputes, administer warranties, protect Fast Master LLC's rights, or comply with applicable law.

This authorization applies except where applicable law expressly requires separate consent, prohibits a particular disclosure, or provides a right that cannot legally be waived.